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Refund & Cancellation 

Refund and Cancellation Policy for ExecKart.com

Effective Date: [20-06-2024]

1. Introduction

Thank you for shopping at ExecKart.com. We strive to provide the best digital documents and services to our customers. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations can be made for digital document purchases.

2. General Policy

ExecKart.com offers refunds and cancellations under the following conditions. This policy applies to all digital document purchases made through our website.

3. Cancellation Policy

3.1. Order Cancellation by Customer

  • Before Download: You can cancel your order at any time before you have downloaded the digital document by contacting our customer service team at [info@execkart.com , 9594815397].

  • After Download: Once the digital document has been downloaded, the order can be cancelled you have to write a mail to us on info@execkart.com , same has to be done in 5 days of purchase

3.2. Order Cancellation by ExecKart

  • ExecKart reserves the right to cancel any order at its discretion, particularly in cases of fraudulent transactions. In such cases, the customer will be notified, and a full refund will be issued.

4. Refund Policy

4.1. Eligibility for Refunds

  • Technical Issues: If you experience technical issues that prevent you from accessing or using the digital document, please contact us within 7 days of purchase. We will assist you in resolving the issue. If the issue cannot be resolved, a full refund will be issued.

  • Incorrect Document: If you receive an incorrect digital document, notify us within 7 days of purchase. We will provide the correct document at no additional cost. If the correct document is unavailable, a full refund will be issued.

  • Quality Issues: If you are unsatisfied with the quality of the digital document, please contact us within 7 days of purchase with details of your concern. We will review your request and, if justified, issue a full refund.

4.2. Process for Refunds

  • Request for Refund: To request a refund, contact our customer service team at [info@execkart.com/ 9594815397] with your order number and reason for the refund request.

  • Refund Processing Time: Refunds will be processed within 7-10 business days after approval. The refund will be credited to the original payment method used during the purchase.

4.3. Non-Refundable Items

  • Digital documents that have been downloaded and do not have any technical or quality issues as described above.

  • Digital documents purchased under clearance or special sales are final and non-refundable unless they are incorrect or have technical issues.

5. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

  • Email: info@execkart.com

  • Phone: +91 9594815397

  • Address: [G3 302 Pride Ashiyana Porwal Road Pune ]

Thank you for shopping with ExecKart.com. We appreciate your business and are committed to providing you with excellent customer service.

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